Return Policy
Return Window
Customers have a 60-day period from the date of delivery to initiate a return.
Eligibility for Return
To qualify for a return, items must be in the same condition you received them: unused, unopened, and with original packaging intact.
Initiating a Return
- Return Form: Please download the return form from our website, complete it, and include it in your return package.
- For Defective Products: Describe the defect or issue in detail, including any incorrect items received or shipping damages.
- For Customer Remorse: If the product did not meet your expectations or differed from its description, please note this on the return form.
Condition of Returned Products
We accept returns of products only if they are in their new, original condition, including the original packaging.
Restocking Fees
To simplify the process for our customers, we do not charge restocking fees. You will be refunded the full price of the product.
Return Shipping Costs
Customers are responsible for the cost of return shipping, regardless of the reason for the return.
Refund Process
- Inspection: Upon receiving the return, we will conduct an inspection.
- Refund Issuance: If the return is approved, we will issue a refund to the original payment method in USD.
Additional Information
- Exchanges: We currently do not offer direct exchanges.
- Return Method: Please send returns through mail.
- Refund Timing: Refunds are typically processed within 10 business days after receiving the returned item.
- Currency: Transactions and refunds are processed in USD. Refunds will be converted to your local currency by your bank or credit card issuer.
- Return Label: The return label is available for download and printing from our website.
Compliance with Policy
Our return policy complies fully with U.S. consumer rights and regulations.
For any questions or assistance with the return process, our customer service team is at your service. Contact us at support@getcampinglights.com.